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Return and Replacement Policy

At China Mall Ajman

Welcome to Chinamallajman’s Return and Replacement Policy page. We always aim to ensure your shopping experience with us is beyond satisfactory. However, there are moments when things don’t align as expected. To address such scenarios, we’ve designed a clear and convenient return and replacement policy for our customers.

Time Frame for Returns & Replacements:
Customers have a 3-day window from the delivery date to initiate a return or replacement request. It’s crucial to act promptly if you detect any damages or discrepancies.

Criteria for Returns:
Our primary concern is your satisfaction. Returns and replacements are permitted exclusively when the product delivered is damaged. We pride ourselves on our quality assurance, and any deviations from our standards are taken very seriously.

Product Condition for Returns:
For a product to be eligible for a return or replacement, the damage must be evident. While the item’s packaging and other features should ideally remain untouched, the overriding factor for a return is product damage.

Shipping Costs for Returns:
For returns stemming from product damage, the associated shipping costs must be covered by the customer. We suggest using a trackable shipping method or securing shipping insurance, as we cannot vouch for the safe receipt of all returned products.

Exceptions to Our Return Policy:
For the safety and hygiene of our customers, food items are exempt from our return and replacement policy.

Refund Modality:
Upon receiving and evaluating the returned product, we will inform you of the approval or rejection of your return. If approved, you will be granted store credit equivalent to the purchase value of the product. This allows you to choose an alternative product or save the credit for future purchases.

Required Documentation:
When raising a return request due to damage, we kindly ask you to provide lucid photographs highlighting the damage. This expedites the return process and helps us fine-tune our quality checks.

In Closing:

Your confidence and trust in are paramount to us. We encourage you to peruse our return and replacement policy thoroughly to ensure a smooth and hassle-free process. For any further queries or clarifications, our dedicated customer service team is always at your service.

Thank you for choosing,  bridging the gap between quality and online convenience.

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